Get in touch
Questions about a trial, setup help, billing, or anything else — reach us either way:
- WhatsApp: +33 0 00 00 00 00 (usually the fastest)
- Email: [email protected]
What to include in your message
You’ll get help faster if you include:
- The email address you used for your trial or subscription (if you have one)
- Your device — brand and model (e.g. “Firestick 4K”, “Samsung QE55Q80”)
- A brief description of the issue or question
- What you already tried (e.g. “I followed the buffering checklist on the help page“)
Before you message us
- Can’t find your access details? Check your email’s spam/junk folder (for email) or message requests (for WhatsApp) before asking us to resend.
- Buffering or a channel not loading? The help page has a step-by-step checklist that fixes most issues in a few minutes.
- Setting up a new device? Start with the setup guides — they cover Firestick, Smart TV, Android and Apple TV.
Support hours
We aim to reply to every message within a few hours, and usually much faster on WhatsApp during the day. Messages sent late at night may be answered the following morning.
Refund requests
If you’re asking for a refund, see our refund policy first — it explains what’s covered and how to request it. Include the email address you subscribed with so we can find your order straight away.
Trial requests
Want the free 24-hour trial? Just message us the word “trial” on WhatsApp or email [email protected] — no card, no commitment. Trial details are usually sent the same day.