Refund Policy

7-day refund, no drama

If you’re not satisfied with YacineTV, you can request a full refund within 7 days of your purchase. No questions, no forms designed to make you give up — just send us a message.

How to request a refund

Message us on WhatsApp or email [email protected] within 7 days of your purchase.
Include the email address you used when subscribing so we can find your order.
We’ll confirm the refund and process it back to your original payment method.

What’s covered

Any subscription plan (1, 3, 6 or 12 months) refunded in full if requested within 7 days of purchase.
Technical issues we couldn’t resolve. If the service genuinely doesn’t work for you and support couldn’t fix it, you’re covered — even within the 7 days, no argument.

What’s excluded

Refund requests made after 7 days from the purchase date.
Renewals you didn’t cancel in time — check your plan’s renewal terms on the pricing page.
Accounts terminated for terms violations (e.g. reselling access).

Common questions

How long until I get my money back?

Once we confirm your refund, the money goes back to your original payment method. Processing time depends on your bank or card provider.

Can I get a refund after the 7 days?

Refunds are guaranteed within 7 days of purchase. After that, requests are handled case by case — if you have a genuine problem we couldn’t fix, talk to us anyway. We’ll always try to be fair.

What if I paid for a year?

The 7-day window applies to all plans, including the 12-month plan. If you cancel after 7 days, the current period simply runs its course — you won’t be charged again.

Before you ask for a refund

Many problems have quick fixes — buffering, login issues and setup are covered in our help page and setup guides. And if you’re still deciding, the free 24-hour trial costs nothing and commits you to nothing.